Terms and Conditions

ONE - General

Kerstin Graebner provides coaching and consulting services in accordance with these Terms and Conditions, which are deemed accepted by the client upon hiring Kerstin Graebner. Any additional agreements are only binding if confirmed in writing by Kerstin Graebner.

Contracts with Kerstin Graebner are service agreements unless explicitly stated otherwise. These contracts pertain to the provision of services, not guaranteed results. Kerstin Graebner's coaching and consulting aim to support the client’s decision-making process, but cannot replace it.

Kerstin Graebner may engage support staff, external experts, or others in delivering services. Kerstin Graebner does not offer legal or tax consulting; clients must seek these services independently if needed.

TWO - Offers & professional fees

Offers are non-binding and subject to change. All fees are in Euro (EUR). The fees stated in the coaching and consulting agreement apply, with additional costs (e.g., phone charges, travel) billed separately.

Online and phone coaching appointments are scheduled by mutual agreement. The client is responsible for the payment of professional fees unless another arrangement (e.g., employer coverage) is in place.

Fees are due immediately upon invoicing unless otherwise agreed. Withholding or offsetting fees is only permissible if the client’s entitlement has been acknowledged by Kerstin Graebner or legally established.

THREE - Appointments

Booked appointments are binding, including free introductory calls. The client is expected to attend all meetings on time.

Rescheduling and Cancellation:

  • Sessions can be rescheduled or canceled without charge up to 24 hours before the appointment.

  • Cancellations or rescheduling within 24 hours will be charged at 50% of the session fee.

  • No-shows will be charged the full session fee.

  • In coaching packages, a maximum of one session can be carried over to the next month, provided it is used within 30 days.

FOUR - Force majeure & other service hindrances

Kerstin Graebner may reschedule appointments due to force majeure (e.g., illness, accidents). Kerstin Graebner will inform the client as soon as possible and offer a replacement session.

FIVE - Copyright

All documents provided by Kerstin Graebner are included in the agreed fees unless stated otherwise and are for the client’s personal use only. Kerstin Graebner holds the copyright to all coaching materials. Reproduction or sharing of these materials without Kerstin Graebner's written consent is prohibited.

SIX - Insurance coverage

The client is fully responsible for their actions during and outside of coaching sessions and is liable for any damages. Coaching does not replace psychotherapy. Participation requires a regular level of psychological and physical capacity.

For team coaching or workshops, the client is the official host, and participants are not covered by Kerstin Graebner's insurance.

SEVEN - Liability

Kerstin Graebner endeavors to provide accurate and reliable coaching tools and information. However, as coaching is a service activity, no specific results or outcomes are guaranteed. Liability is excluded. The client assumes all risks associated with the electronic transfer of data.

EIGHT - Confidentiality

Kerstin Graebner is committed to maintaining confidentiality regarding all operational, business, and personal matters of the client, even after the contract ends. Exceptions may be made if there is an imminent danger to the life of the client or others.

NINE - Client’s obligation to cooperate

Coaching is based on mutual trust and cooperation. Kerstin Graebner emphasizes that coaching is an active, self-responsible process. While Kerstin Graebner facilitates and supports decision-making, the client is responsible for their own growth and actions.

TEN - Differentiation from psychotherapy

Coaching is not psychotherapy and does not replace it. Coaching focuses on personal and professional development, not on treating mental health conditions. The goal of coaching is to enhance the client’s quality of life through skill-building and personal growth.

ELEVEN - Statement on cults

Kerstin Graebner affirms that sectarian practices are not part of her training or services and explicitly rejects such practices.

TWELVE - Final clause

If any provision of this contract or these Terms and Conditions is found to be invalid, the remaining provisions remain effective. The invalid provision will be replaced by one that closely reflects the original intent.

THIRTEEN - Place of fulfillment & jurisdiction

The place of fulfillment is Heroldsbach, Germany. The place of jurisdiction is the responsible district court, “Amtsgericht Forchheim”. The laws of the Federal Republic of Germany apply.

Kerstin Graebner, Heroldsbach, August 2024